• Do not wear your jewelry in water.  Remove it before taking a shower, bathing, swimming, hot yoga class, exercise etc.  
• Avoid contact with perfumes, lotions or hair products. Apply & let them  dry before using your jewelry.
• Do not polish gold-plated or silver-plated, and do not use any jewelry cleaner, as this will accelerate the wearing away of the anti-tarnish coating and the plating.
• Use a silver cloth to polish. When you are not wearing it, put it in a pouch.
• Allow your wrap to have periods of non-wear. This will help lengthen the life of your bracelet and will keep it looking fabulous for as long 
• The silver plate crescents will not tarnish or turn black, but they will patina over time.
• Use a soft fabric pouch if you don’t have enough room for a jewelry box with a hard exterior.
• Jewelry should be stored in a dry place away from humidity, moisture and extreme temperatures. So, if you have jewelry sitting next to your bathroom sink, consider moving it to another room.

· Any alterations that you make to your wrap - other than use of overhand knots for a snug fit - will invalidate my warranty.

· EROS DESIGNS CT, is not responsible for the maintenance of your jewelry

From time to time, some accessories might change, depending on market availability, but the original concept will be preserved. Customer will be informed, beforehand.

Sterling Silver and / or Gold-filled accessories will be available by special request and previous cost consultation. Full -NOT REFUNDABLE- Payment will be required in advance

• Each piece is handmade to order, so expected turnaround time will be between 7 and 9 business days. If any inconvenience arises, customer will be informed on time.
• All items are handmade, and may contain slight differences in color, shape and size. 
• Some wraps are made of leather, which is a naturally dyed product and subject to slight hue variations
• Depending on lighting and shadows during product photography please expect slight difference in appearance

1.  IS A SIGNATURE REQUIRED FOR DELIVERY?

I usually do not require a signature for delivery but If you would like me to require signature, please call Elsy at 203.806.4080 after you place your order – I will need your order number & payment to get a signature for your delivery.

2.  DO YOU NEED TO BE HOME?

• I ship packages with US Postal Service and you do not have to be home to receive your delivery. 
• My packages are usually delivered together with your regular US mail service.
• If you have experienced delivery issues in the past we recommend you be home

3.  WHAT IF A TRACKING # SHOWS THAT THE PACKAGE HAS BEEN DELIVERED?

If the US POSTAL SERVICE tracking number shows it was delivered to your address, then there is very little I can do at that point. Their scan 'proves' that they delivered it to your address. Here are several suggestions that I have found to be very helpful in locating missing packages:  

• Is it possible someone else in your household forgot to tell you it arrived? 9 times out of 10 this is the case.
• Have you spoken to your mail carrier person? They had to scan the package when they delivered it, so it’s possible he/she will remember something about the package. 
• For example, sometimes he/she will place a package somewhere other than in your mailbox if it won’t fit (usually behind a plant, patio furniture, etc...) Or they may have accidentally delivered it to a neighbor.
• If you aren’t able to speak to him/her directly, we recommend leaving a note in your mailbox with the tracking number and tell them it was shipped in a  USPS Padded envelope or Box.
• Have you checked to see if a neighbor received your package by mistake?
• If by some chance your delivery person isn’t able to clarify and you aren’t able to locate your package with a neighbor, you may open an investigation by calling 1-800-ASK-USPS (1-800-275-8777). Your inquiry will then be routed to your local post office where they will research the delivery of your package.
• If the scan shows it was delivered to your address, it means we met our responsibility to you. 

4.  WHAT IF YOU ENTERED THE WRONG SHIPPING ADDRESS?

Please let me know as soon as you realized your mistake ! If it hasn't shipped yet, I can change the shipping address.  If it has shipped I will need to wait for it to return to me. When I receive it back, I reship it to the correct shipping address. 

There is a fee of $7.15 to reship to the correct address. This can be paid via a credit card by email or by calling 203.803.5641

• BRACELET Measure your wrist (not another bracelet) with a string, ribbon or tape measure, without slack, directly above your wrist bone (on the wrist you are going to wear it on). Add 1/4" to 1/2" for comfort.
• ANKLET Measure your ankle where you want your anklet to lay. You can round 'up' to the nearest size for comfort, 
• CHOKER Measure your neck where you want your Choker to lay. You can round 'up' to the nearest size for comfort.

• XS................................6.0"
• S..................................6.5"
• M.................................7.0"
• L..................................7.5"
• XL................................8.0"

• XTRA-SMALL / 14" Fits most like a choker
• SMALL  / 16" Falls perfectly around the base of the neck like a collar. On a petite woman it will hit your collarbone while for plus size women it might feel more like a choker.
• MEDIUM / 18" A common choice for women that will fall just below the throat at the collarbone. This length is popular for adding pendants which will hang over a crew neck.
• LARGE / 24" Falls below any neckline.
• XTRA LARGE / 36" Common with pearl strands and will hang below the bosom. They can be worn as a single strand or you can double them for an 18-inch necklace. 

*Please keep in mind that these are all approximations for an average woman’s or man’s height and size. Larger people will need longer lengths and petite ones will need shorter lengths.

• XS................................6.5"
• S..................................7.0"
• M.................................7.5"
• L..................................8.0"
• X-L...............................8.5"

• 18" A shorter length that falls just around the base of the neck. Popular for beaded necklaces so they can sit above a crew neck t-shirt.
• 20" A common length for men which falls right at the collarbone. Pendants will hide under a crew neck or show completely with a low V-neck or unbuttoned dress shirt.
• 22" Falls a few inches below a collar bone and can be worn over or under a shirt. This is a common length for chains because they offer more breathing room.
• 24" Extra-long and is commonly used to keep religious or meaningful pendants under the shirt and closer to the heart. Falls just above the sternum.

*Please keep in mind that these are all approximations for an average woman’s or man’s height and size. Larger people will need longer lengths and petite ones will need shorter lengths.